Hotel Reviews in 2025: What Guests Are Talking About

Choosing the right hotel has become easier these days—thanks to online reviews. In 2025, more travellers are sharing their thoughts after their stay. These reviews help others decide where to book and what to avoid.

Whether you’re booking a hotel for work, family, or a short holiday, reading what past guests are saying is useful. At Couriers, we went through a wide range of hotel reviews from across India and outside to see what people are really talking about this year.

Why Hotel Reviews Matter in 2025?

People don’t want to waste time or money on a bad stay. That’s why hotel reviews are often checked before booking anything. In fact, most people say they would not book a hotel with poor ratings, no matter how good it looks in photos.

Good reviews build trust. Bad ones alert others to be careful. And mixed reviews help travellers understand both sides.

At Couriers, we believe honest reviews help travellers make better choices, especially when traveling with family, friends, or on a tight budget.

What Are Guests Writing About?

We checked hundreds of recent hotel reviews and found that certain things are being mentioned again and again. These points tell us what people care about the most when staying in a hotel.

Cleanliness and Hygiene

Cleanliness is still one of the most common things guests write about. A neat room, fresh bed sheets, clean washrooms, and tidy public areas make people happy.

When cleanliness is missing, reviews are often harsh:

• “Room smelled bad”
• “Bathroom was not cleaned properly”
• “Dust on tables and curtains”

But when hotels maintain hygiene, it’s noticed:

• “Room was clean and well-arranged”
• “Fresh towels every day”

Guests appreciate even basic cleaning, and Couriers highlights hygiene in every hotel-related article for this reason.

Staff Behaviour and Service

A smile and a little help go a long way. Many reviews talk about the way staff treats guests. People remember small gestures—like getting directions from the front desk or getting help with luggage.

Guests mention things like:

• “Reception staff was polite”
• “Room service was quick”
• “Staff was rude and did not answer properly”

Hotels with friendly and helpful staff usually get better reviews, even if the rooms are simple.

Room Comfort and Amenities

Guests expect the basics to be in place: a working AC or fan, proper lighting, clean bed, and charging points. Many reviews also mention Wi-Fi, which has now become a must-have.

Some common comments:

• “Wi-Fi worked fine for video calls”
• “TV was not working”
• “Comfortable bed and quiet room”

At Couriers, we suggest checking reviews for comfort-related points before booking.

Food and Dining

Even simple food matters to guests. If a hotel provides breakfast, it’s often mentioned in the review—whether it was good or not. Clean kitchens and good taste get extra points.

Typical review phrases:

• “Good breakfast with tea and toast”
• “Tasty local food served fresh”
• “Food was oily and overpriced”

Hotels that allow outside food or offer basic home-style meals are often preferred by families and budget travellers.

Location and Connectivity

People want hotels near transport, markets, or tourist places. A hotel far from everything may have good rooms, but people may still leave poor reviews.

Common lines:

• “Walking distance from railway station”
• “Too far from the city center”
• “Auto and cab available outside the hotel”

Being in a good location makes travel easier, especially for first-time visitors. Couriers include location tips in every hotel and destination post.

New Things Guests Are Noticing in 2025

Some trends are becoming more popular in reviews this year:

• Online Check-In: Guests like it when they can check-in quickly using their phone
• Eco-Friendly Hotels: Less plastic, solar lights, and cloth bags are getting noticed
• Quiet Places: Guests often say they enjoyed a peaceful stay without noise
• Kid-Friendly Hotels: Clean play areas, baby food, and high chairs are appreciated by parents

These small things make a big difference and often show up in positive reviews.

Common Complaints Still Seen

While many guests share good things, here are some frequent issues mentioned:

• “Room was not like the photos”
• “No one picked the phone at reception”
• “AC was leaking”
• “Late check-in even after booking in advance”
• “Too much noise from the corridor”

Such reviews can affect bookings. That’s why it’s important to read recent reviews, not just overall ratings.

Final Thoughts from Couriers

In 2025, guests are looking for simple, clean, and comfortable places to stay. They want helpful staff, proper food, and smooth check-ins. Reviews are helping travellers find the right stay without guessing.

If you’re planning a trip, spend a few minutes reading honest reviews. It can save you trouble later. At Couriers, we’re always checking the latest reviews and hotel updates so you don’t have to.

From budget stays to family trips, Couriers brings you hotel review insights, booking tips, and travel updates in one place. Keep checking Couriers for simple, real, and helpful hotel news made just for Indian travellers.